All orders under 40,000 square feet are shipped via FedEx Ground. For orders over 40.000 square feet you should contact us at 800-595-8772 to discuss the best shipping options. We can provide full crates, truckloads via freight carrier, and limited courier services upon request.
We also offer expedited shipping via FedEx for 2-Day delivery and FedEx Next Day (overnight) delivery; to get the real-time costs/quotes on those options, please call us at 800-595-8772. Cutoff time for express services like 2-Day and Overnight is 3pm CST.
Orders that are placed before 4PM Central Standard Time (CST) will ship the same day Monday through Friday, excluding holidays. Orders placed after 4PM will ship the next business day.
If you would like to save on shipping charges and you are in the Dallas/Ft Worth area you may pick up your order instead of having it shipped.
Considering gas and the time involved, you should consider letting FedEx ship your order even if you live within the DFW area. The typical delivery time is 1 day (orders will be delivered the next day) and the estimated cost for 2,000 square feet to ship within the local Dallas/Ft Worth area is close to $17.00*.
*This is an estimate only. We recommend you check the actual real-time shipping costs by choosing your product, clicking "Add to Cart" and then below the pricing choose the "Click for Exact Shipping Costs" to get the accurate pricing for shipping to your zip code.
With FedEx Ground service, it can take from 1-4 business days depending on where you are located; see the FedEx shipping map above for your area.
Canada deliveries are usually 7-12 days.
Hawaii and Alaska orders are shipped via FedEx 2-Day service (which is less expensive than FedEx Ground) and arrive in 2 business days.
If you are shipping to a residential address, the delivery days are Tuesday - Saturday. For example, If you are in Ft Worth (1 day delivery time) and you place an order on Friday before 4pm, your order will deliver the next day on Saturday. However if you are in Memphis (2 day delivery time) and you also place an order on Friday before 4pm, your order will be delivered on Tuesday.
For residential deliveries the off days are Sunday and Monday, for business deliveries the off days are Saturday and Sunday.
Ground shipments are not guaranteed to arrive within the estimated time, but 2-Day and Overnight services are guaranteed through FedEx, with the exception of inclement weather and acts of God. If you have a time sensitive order, place your order a day or two early to give yourself a buffer in case delivery is held up for any reason. Delivery times are notoriously effected by any holiday season, so plan ahead and avoid any expedited fees.
If you placed an order by 4pm CST and you received your email confirmation/receipt timestamped before 4pm, then your order will ship the same day. To verify this you will receive an email in the late afternoon the day your order was shipped, the email will include your FedEx tracking number so you can track the order.
If you place your order after 4pm CST, you will receive your FedEx tracking number the following business day when your order ships.
Orders placed anytime after 4pm CST on Friday up until 3:59pm on the next business day will ship the following business day.
Yes, once FedEx has picked up your order from us and you have been sent the email with the tracking number, you can track your order at FedEx.com.