We just know you will love your purchase, but if for any reason you’re not completely satisfied, please contact us. Your 100% Satisfaction is Guaranteed. Because we ship orders out so fast, we can only accept same-day order cancellations before 3pm CST. Same-day cancellations before 3pm are subject to a 5% restocking fee, which will be deducted from the refund price.
We will gladly accept any complete (i.e. un-cut) and re-sellable retail rolls of foil or tape within 30 days of purchase for a refund. All custom cut and all clearance products are FINAL SALE and cannot be returned.
Refunds on items that ship free will be subject to a Shipping Recapture Fee (SRF). Tape order SRFs are calculated depending on the original order size and will vary. Foil SRFs start at $35 for orders of 250, 500, or 1,000 sq ft and $55 for 2,000 sq ft. The fee increases depending on the number of rolls/boxes being returned.
After the SRF is calculated and deducted from the value of the return, a 20% restocking fee will be deducted from the remaining value of the material returned. Returns must be sent back via FedEx or UPS, and a restocking fee applies to all returns. The customer is responsible for any return shipping charges, and ensuring the product is returned undamaged. *If an order is sent to a customer and then refused at delivery, the return shipping fee incurred by us for the refusal delivery will also be deducted from the final refund amount.
For example, if you are returning 3,000 sq ft of Original 48″ wide AtticFoil™ (value of $529.95):
1) you will pay the cost for the shipping to return it to us
2) your total refund will be subject to a SRF based on what you returned to us. In this case:
SRF: 2,000 sq ft = $55
SRF: 1,000 sq ft = $35
Total of $90 will be taken off the value of the items returned (this is the SRF) before we begin the refund calculation
3) the new current value of your return items = $439.95 (calculated as original cost of $529.95 minus $90 SRF)
4) 20% restocking fee deducted from current value of $439.95 = $351.96 due as a refund
Please call 800-595-8772 or email us to obtain return authorization number before returning any product. Product returns shipped to us without a return authorization number will not be accepted.
All clearance products and custom cut rolls are FINAL SALE and cannot be returned.
To avoid returns and restocking fees, we recommend you measure the space you need and then order accordingly. If you have a partial roll that you are trying to get off your hands, we suggest you try selling it on a community garage sale page or Craigslist ad to see if you can sell it that way. Another option is to donate partial rolls to a local relief office (FEMA, Habitat for Humanity, etc.).
Do you feel your AtticFoil™ is not working in the Spring and Fall? Read more about the Spring/Fall effect of radiant barrier by AtticFoil™.